Delivery & Shipping

Domestic Shipping Policy

Shipment processing time

All orders are processed within 2-3 business days and generally take between 3-7 business days to arrive. Orders are not shipped or delivered on weekends or holidays.

Exceptions to this are for the following brands which ship from our Australian supplier and take 8-12 business days:

Crosley, GPO Retro, Holysmoke, Magneto, Singing Machine and Vinyl Art.

 

If you require an urgent delivery please email us and we will try and make this happen. hi@mood.live

If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

 

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

 

Shipment method	Estimated delivery time	Shipment cost
Courier	3-7 business days	calculated at checkout
Courier Rural Delivery	2 - 5 business days	calculated at checkout
Australia Suppliers Brands: Crosley, GPO Retro, Holysmoke, Magneto, Singing Machine, Vinyl Art	8 - 12 business days	calculated at checkout

 

Delivery delays can occasionally occur.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Damages

Mood is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim first.  Please follow up with us after, if you need additional help.

Please save all packaging materials and damaged goods before filing a claim.

Returns Policy

Our Returns Policy provides detailed information about options and procedures for returning your order.

International Shipping

We currently only ship to Australia & New Zealand