Domestic Shipping Policy
Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If you require an urgent delivery please email us and we will try and make this happen. email@example.com
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery time
1-3 business days
calculated at checkout
|Courier Rural Delivery||2 - 5 business days||calculated at checkout|
Delivery delays can occasionally occur.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Mood is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim first. Please follow up with us after, if you need additional help.
Please save all packaging materials and damaged goods before filing a claim.
Our Returns Policy provides detailed information about options and procedures for returning your order.
We currently only ship to NZ.